G e n e r a l T e r m s a n d C o n d i t i o n s (GTC)

General business conditions and customer information

1 Scope

1.1 These terms and conditions of the NU LIFE Enterprise Ltd. & Co. Vertriebs KG (hereinafter "seller") apply to all contracts that the customer completes in shop of the seller, regarding products or services. Herewith the involvement of customer's own terms is rejected, unless otherwise agreed.

1.2 Customer for the purposes of paragraph 1.1 are both consumers and entrepreneurs, where a consumer is any natural person who enters into a transaction for a purpose that is neither attributed to their commercial nor their independent vocational activity. By contrast, an entrepreneur is any natural or legal person or a legal partnership, which is concluding a legal transaction in the exercise of their independent professional or commercial activity.

1.3 For international trade, should there be any doubt, we refer to Incoterms ("International Commercial Terms"), see http://www.iccwbo.org/incoterms/.

Trading office:
Anker Studio
114 Titchfield Raod
PO14 3EL
Tel +44-1329-849013
Fax +44-1329-842478
[email protected]

2 Formation of contract

2.1 The product depictions in the online shop of the seller are intended to submit a legally binding offer by the customer.

2.2 The customer can submit the offer in writing, via fax, email or via the on-line shop of the seller's integrated online order form. When ordering via the online order form is "Submit Order" after entering the customer's personal data and click the button in the final step of the ordering process is a legally binding contract offer in terms of the basket of goods. Before binding the order, all entries are corrected to date with the standard keyboard and mouse functions. In addition, all entries before binding the order once in a confirmation window and there may also be corrected using the usual keyboard and mouse functions.

2.3 The seller will confirm receipt of the offer by the customer immediately by electronic means (fax or e-mail). The seller may accept the offer of the customer through a written (letter) or electronically transmitted (fax or e-mail) confirmation or delivery of goods within five days. The seller is entitled to refuse to accept the order.

2.4 The order data will be stored by the seller and may differ from customer to be retrieved (the automatically generated password can be retrieved by the customer email) after submitting his order through the password-protected account.

2.5 The order processing and contact can be via e-mail and automated order processing. The customer must ensure that the items brought to process your order the e-mail address is correct so that may be received at this address from the seller sent e-mails. In particular, the customer has to ensure in the use of spam filters that all of this by the vendor or authorized third parties with the order processing messages sent can be delivered.

2.6 Automatic generated discount codes (coupon codes) are not deposits of customers, but rather meant as an incentive for re-purchasing. They must be entered during the online ordering by customers in the shop itself. There is no right for conversion after expiry. Minimum order value is 50 EUR. Only one code per order can be cashed.

2.7 If a first order is made and accepted, or a customer number is created, this automatically creates a partnership with NU LIFE Enterprise Ltd. & Co. Vertriebs KG (hereinafter referred to as NU LIFE).

2.7.1 NU-LIFE partners can purchase goods with retail discount (only with a trade license), and earn a commission in accordance with the NU LIFE affiliate program (defined on www.partner.nulife.de).

2.7.2 An employee or representative relationship with NU LIFE is not established. The partner is responsible for the taxation of his income.

2.7.3 NU-LIFE Partners are not obliged for any minimum purchase.

2.7.4 The change of one partner into another structure is possible with the written consent of three preceeding upper sponsors.

2.7.5. As sales aids (catalogs, flyers, etc.) only the official documents of NU LIFE are allowed. Publications of pictures of the NU-LIFE products and use of registered trademarks (company logo, etc.) are subject to approval by NU LIFE.

2.7.6 The Partnership may be terminated extraordinarily by NU LIFE, if the distributor makes no orders or referrals for at least one year, sells or refers products or services of other companies, that compete with those of NU LIFE, uses illegal or unapproved internet advertising, particularly mass emails (spam) or websites, whose business model is based primarily on the advertising of partner referenciated NU LIFE shop links, doesn’t comply with the advertising guidelines of NU LIFE, or violating the German drug advertising law (advertising of disease-relieving properties of non-medical products), as far as its scope applies.

2.7.7 In case of business damage by the partner, NU LIFE reserves claims for compensation.

2.7.8 Changes of above terms and conditions are announced to the NU LIFE partners via email. They are considered as approved, unless objected in writing within one month of notification.

3 Return costs when exercising the right of withdrawal

If the customer has a right of revocation according to § 312 para 1 sentence 1 BGB, he will be at the right of revocation imposed by the regular cost of returning the goods if the price returned the case of an amount not exceeding 40 euros or if at a higher price the thing not yet paid, the customer payment or a partial payment at the time of withdrawal has, except that the goods are not ordered. In all other cases, the seller bears the cost of return shipping.

3.1 Unfree returns are rejected for the purposes of damage control! The customer receives a DHL return shipping label as PDF file. The return label is only valid in Germany.

3.2. In case of partial refund, any quantity payment and shipping discounts, which were granted due to total order value, will be deducted (partially) from the refunded amount.

4 Prices and Payment

4.1 The stated prices are final prices of the seller, ie they include all price components, including the German VAT. If necessary, additional delivery and shipping costs are separately disclosed in the respective product description in the offer.

4.2 The stated prices are final prices of the seller. Sales tax will be pointed out, if it is not a commodity that is subject to differential taxation according to § 25a. If necessary, additional delivery and shipping costs are separately disclosed in the respective product description in the offer.

4.3 For orders, the seller offers the following payment options, if accepted by the carrier and delivery combined with this country:

1st Prepay by bank transfer
2nd Credit card
3rd PayPal (+ additional charges)
4th Bank debit (debit)
5th COD (4.50 EUR)
6th Delivery on account (pharmacies only)
7th Instant Transfer (Payment Network AG) (-1%)

For deliveries to countries outside the European Union in individual cases subject to an additional cost, such as additional taxes and / or levies in the form of tariffs. It can arise depending on how you pay cash expenses or cash discounts.

4.4 If agreed in advance, payment is due upon signing the contract.

4.5 In selecting the delivery method of payment for the account of the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price within 10 (ten) days from receipt of the invoice to be paid without deduction, unless otherwise agreed. The seller is authorized in this case, pass the customer's data for the purpose of a credit check on a part-partner enterprises. The seller reserves the right, depending on the result of the credit check the customer to refuse delivery of payment on account.

4.6 When selecting the payment method debit (debit) and the transfer of bank details of customers, the seller is irrevocably authorized to collect the invoice amount from the account specified by the customer. In addition, the seller is authorized to disclose the customer's data for the purpose of a credit check on a partner company. The seller reserves the right, depending on the result of the credit check the customer the payment method debit (debit) to refuse. If the direct debit due to insufficient funds or because the information is not a false bank cashed or inconsistent with the customer on any transaction, even though he is not entitled to do so, the customer has to bear by the reversal of the respective credit institution incurred fees if he has control over this .

4.7 Pickup is not possible for logistical reasons.

4.8 The customer is then entitled to compensation only if the counterclaim is undisputed, legally established or recognized by the seller.

4.9 The customer can exercise a right of retention only insofar as it concerns claims from the same contractual relationship.

5 Delivery and shipping terms

5.1 Delivery of goods takes place regularly on the shipping routes and at the customer's delivery address. Is in the handling of the transaction, largely used in the ordering process of the seller's delivery address.

5.2 If delivery is not possible to the customer, sends the assigned carrier, the goods back to the seller, whereby the customer the cost of the unsuccessful delivery has to bear. This does not apply if the customer is not responsible for the unsuccessful delivery attempt and he hereby exercises its right of cancellation.

5.3 Principles, the risk of accidental loss and accidental deterioration of the goods sold with the handover to the customer or to an authorized person. However, where the customer is an Un-entrepreneurs (is this in the exercise of his trade or profession; § 14 BGB), goes to the risk of accidental loss and accidental deterioration of the dispatch of purchase upon delivery of the goods at the office of the seller a suitable transport person.

5.4 In relation to an entrepreneur, are all agreed delivery deadlines are subject to correct and timely self-delivery in cases where the seller has completed a concrete cover transaction and is not responsible for the unavailability.

6 Retention of property

The delivered goods remain property of the seller until full payment.

7 Warranty

If a good is defect, the legal regulations apply. Deviating from this the following applies:

7.1 For entrepreneurs
- A minor defect does not yield a warranty claim in general,
- The seller has the choice of the type of remedy,
- for new goods, the limitation period for defects is one year, starting from the transfer of risk.
- for used goods, the rights and claims for defects are excluded in general.
- the limitation of time does not start, if under warranty a replacement shipment is done.

7.2 For Consumers
- The limitation period for claims
- for new goods is two years from delivery of goods to the customer.
- for used goods it is one year from delivery of goods to the customers, with the limitation of item 7.3.

7.3 For entrepreneurs and consumers applies that the foregoing limitation of liability and restrictions in clause 7.1 and clause 7.2 does not refer to covering of damages and compensation for damages, which the buyer can claim under the statutory provisions for defects in accordance with paragraph 8.

7.4 for entrepreneurs also applies, that the statutory limitation periods remain unaffected for the recourse under § 478 BGB. The same applies to businesses and consumers in cases of intentional breach of duty and fraudulent concealment of a defect.

7.5 If the customer is a merchant in terms of § 1 HGB, the commercial investigation and reprimand duty according to § 377 HGB applies. If the customer does not communicate the therein regulated duties of notification, the goods shall be deemed approved.

7.6 If the customer is a consumer, he is asked to claim the goods delivered with obvious damages in the deliverers and to inform the seller accordingly. If the customer fails to comply, this will not affect their legal or contractual warranty claims.

7.7 If the remedy was effectuated in the way of a replacement delivery, the customer is obligated to return the original goods within 30 days to the seller's expense (provided the invoice is above 40 EUR and German law applies). The return of defective merchandise must be in accordance with legal regulations.

8 Liability

8.1 The seller is liable for any legal reason without restriction at the loss of life, limb or health, in case of intent or gross negligence, fraud and warranty promises and if the liability is based on mandatory legal provisions, such as the Product Liability Act.

8.2 In addition, the seller is liable for whatever legal reason as follows:

8.2.1 Unless the seller has negligently violated a contractual obligation (cardinal obligation), the compensation for damage is limited to the predictable, typical and average damage. Material contractual obligations are those imposed by the contract to the seller to achieve the purpose of the contract, those required to fulfill or properly execute the contract, and those in which the customer can trust regularly.

8.2.2 If the seller negligently violated a non-essential contractual obligation, the obligation to pay compensation is limited to the order value.

9 Applicable Law

9.1 For all legal relations of the parties the law of the Federal Republic of Germany applies, excluding the laws governing the international sale of moveable goods. For consumers, this legal choice applies only to the extent that the protection provided by mandatory provisions of the laws of the State in which the consumer has his habitual residence, is withdrawn.

9.2 If the customer is a merchant, legal entity under public law or public special assets, the exclusive venue for all disputes under this contract shall be the location of the seller. The same applies if the customer has no general jurisdiction in Germany or the EU or domicile or habitual residence at the time of action are not known. The power of calling the court in another jurisdiction is unaffected.

9.3 The contract language is German.